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Help delivery technologies play a large role in User Assistance. They provide us with ways of presenting our content and, to a certain extent, contribute to our unique identity among technical communication professionals. For each of the following technologies, rank its importance to your current development efforts.
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Help authors employ a variety of skills to create and deliver effective content to our users. For each of the following authoring skills, rank its importance in your daily work.
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On which operating systems and platforms do the products that you support run? (You may select more than one.) Windows
World Wide Web or intranet
UNIX
Linux
OS2
Macintosh
Java PDA (Windows CE or Palm OS) Other operating systems and platforms:
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If you are supporting Windows applications, please complete this section of the form. If you are not supporting Windows applications, please move to HELP FOR WEB-BASED APPLICATIONS. What versions of Windows are you actively supporting? (You may select more than one.)
95
98
ME
NT
2000
XP
.NET
Which Help format are you working with? (You may select more than one.) Microsoft HTML Help
WinHelp
Browser-based Help (such as WebHelp or WebWorks Help)
If you are not working with Microsoft HTML Help, why not? (You may select more than one reason.)
WinHelp works fine
HTML Help requires Internet Explorer My Help needs to be on the Web I need to support multiple platforms The HTML Help UI does not meet my needs I'm waiting for Microsoft Help 2 Other reason (specify one)
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If you are supporting web-based applications, please complete this section of the form. If you are not supporting web-based applications, please move to AUTHORING TOOLS AND UTILITIES. What is the environment of the application that you are supporting? (You may select more than one.)
Internet (World Wide Web)
Corporate intranet
Corporate extranet
Which of the following features does your web-based Help solution have? (You may select more than one.)
Expanding/collapsing table of contents
Index (A-Z list of keywords) Full-text search Natural language search (such as provided by AnswerWorks or WebHelp Enterprise) Separate custom browser window for Help Browser sniffing/detection Shortcuts (links) from the Help to the application Context-sensitivity at the page level Context-sensitivity at the field level Database-driven content (via ASP or other server-based technology)
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For each of the following authoring tools and utilities that you currently use, rank your satisfaction with the product.
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We appreciate receiving any comments that you have about this survey—please use the text box below. Survey Comments:
Email Address:
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WinWriters is pleased to announce the launch of our third annual Skills and Technologies Survey. This popular survey is designed to provide our community with a snapshot of the skills and technologies we most value in our software development support work.
