Training
  

The following organizations provide conferences, workshops, seminars, and academic programs in the development, maintenance, and use of online Help systems and Internet applications, as well as training in the broader field of technical communication.

Select a training option to jump quickly to its resource listings: Academic Programs or Seminars, Conferences, and Customized Training.

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Academic Programs

Bellevue Community College Continuing Education
3000 Landerholm Circle
Bellevue, WA 98007-6484
Phone: 425-641-2263
www.conted.bcc.ctc.edu

Technical writing and Communication courses available for writers and technical professionals.

Bentley College
Division of Continuing Education
175 Forest Street
Waltham, MA 02154-9912
Phone: 781-891-2800
www.bentley.edu/id

Link to Information Design and Technical Communication programs.

Middlesex Community College
591 Springs Road
Bedford, MA 01730-1197
Phone: 781-280-3661 or 978-656-3200 ext. 3661.
techprograms.middlesex.cc.ma.us

Technical writing and training design programs.

New Jersey Institute of Technology
University Heights
Newark, NJ 07102
Phone: 800-925-NJIT
coppola@njit.edu
www.njit.edu/MSPTC/index.html

Link to information on M.S. in Professional and Technical Communication.

New Mexico State University
Department of English
Box 3E
Las Cruces, NM 88003
english@nmsu.edu
www.nmsu.edu/~english

Link to information on Ph.D. program in Rhetoric and Professional Communication.

The Open University
Institute of Educational Technology

The Open University in East Anglia
Courses and Enrollments
Cintra House
12 Hills Road
Cambridge,CB2 1PF
United Kingdom
Phone: +44 1223 361650, Fax: +44 1223 355207
RO6-cae@open.ac.uk
http://www.open.ac.uk/near-you/in-east-anglia

A program of courses from the Institute of Educational Technology at the Open University offers a unique opportunity to study the theory and practice of open and distance education with guidance from the experts.

University of California Extension, Berkeley
Technical Communication Program
UC Berkeley Extension
1995 University Ave.
Berkeley, CA 94720-7010
Phone: 510-642-4151
course@unx.berkeley.edu
www.unex.berkeley.edu/cert/techcom

Certificate and Professional Sequence Programs in Technical Communication.

University of California Extension, Los Angeles
OnlineLearning.net
Department K
P.O. Box 24901
Los Angeles, CA 90024-0901
Phone: 310-825-4192 , Fax: 310-206-3223
mhochstr@unex.ucla.edu
www.onlinelearning.net/CommunitiesofStudy/ neighborhoods.cfm?NB=BSTEC

Online Award in General Business Studies in technical communication.

University of California Extension, Santa Cruz
Business and Management Department
10420 Bubb Road
Cupertino, CA 95014
Phone: 408-342-0232, Fax: 408-342-0164
jahenderson@ucsc-extension.edu
www.ucsc-extension.edu

Certificate programs in managing the development of technical information: technical writing and communication.

University of Minnesota
Graduate Programs in Rhetoric and Scientific and Technical Communication
64 Classroom Office Building
1994 Buford Avenue
St. Paul, MN 55108
Phone: 612-624-3445, Fax: 612-624-3617
rhetoric@tc.umn.edu
www.rhetoric.umn.edu

Graduate studies in the application of rhetorical theory to scientific and technological settings and situations.

University of Washington
Department of Technical Communication
College of Engineering
14 Loew Hall
Box 352195
Seattle, WA 98195-2195
Phone: 206-543-2567
www.uwtc.washington.edu

Graduate and undergraduate programs in Technical Communication.

University of Washington Engineering Professional Programs
3201 Fremont Ave. N.
Seattle, WA 98103
Phone: 206-543-5539, Fax: 206-543-2352
uw-epp@engr.washington.edu
www.engr.washington.edu/~uw-epp

Continuing education for technical communicators: Developing HTML Help and other courses.

University of Washington Extension
5001 25th Ave. NE.
Seattle, WA 98195
Phone: 206-543-2320, Fax: 206-683-9359
www.edoutreach.washington.edu/extinfo

For professionals in business, science, engineering, and related industries seeking a new career or advancement in technical communication.

Sheffield Hallam University
Communication Studies
34 Collegiate Crescent
Sheffield S10 2BP
United Kingdom
Phone: +44 114 225 2351/5644
www.shu.ac.uk/schools/cs/tc

Distance-learning MA programme in Technical Communication aimed at practising professionals.

 
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Seminars, Conferences, and Customized Training
Ace Communications, Inc.
10550 SW Allen Blvd., #219
Beaverton, OR 97005
Phone: 888-889-1682, Fax: 503-626-0632
training@ace1.com
www.ace1training.com

TECHNICAL STAFFING and TRAINING PROVIDER. Ace Communications Inc. is Portland's premiere staffing and services agency exclusively dedicated to providing skilled technical communications professionals to technology companies. Since 1992, the company has designed and developed product manuals, web sites, online help, and training programs for the region's leading high tech companies. Beaverton-based Ace Communications also offers certified classes in leading-edge technical writing and electronic publishing tools and techniques. Go to the Ace Communications web site at www.ace1.com for more information. See our training site at www.ace1training.com.

Brilliant Training & Consulting
PO Box 30
St Leonards NSW 1590
Australia
Phone: +61 02 9437 4185 ext 228, Fax: +61 02 9436 1184
johnh@brilliant.net.au
www.brilliant.net.au

Brilliant Training & Consulting provides CERTIFIED RoboHelp Training in Sydney and Melbourne. Our courseware is straight from eHelp and our instructors are certified by eHelp Corporation in America, the makers of RoboHelp. Nowhere else in Australia can you currently get certified RoboHelp training.

carriglearning
308 N. Crain Highway, 2nd Floor
Glen Burnie, MD 21061
Phone: 1-888-528-6394, Fax: 410-553-6839
info@carriglearning.com
www.carriglearning.com

carriglearning provides world-class training to corporations and government in Internet technologies, programming languages, object-oriented analysis and design, databases, UNIX, and graphic design. carriglearning offers a three-day, hands-on "Introduction to XML" course targeted towards experienced programmers. Employees can receive training in private, onsite classes as well as in live, instructor-led, interactive classes delivered via the Web. See our web site at www.carriglearning.com for a complete listing of courses.

Catalyst IT Training Centre
Slough, Berkshire
United Kingdom
Phone: 01628 66 66 88, Fax: 01628 66 99 88
paul@catalyst-it.net
www.catalyst-it.net

Catalyst IT Training provides 3-day basic/intermediate HTML-based Help courses for RoboHelp Office 9.1, using the official eHelp curriculum and run by a Certified RoboHelp Instructor. Courses are run just outside London, UK, or trainers can rpvodie on-site training anywhere in Europe.

Cherryleaf Ltd.: Ellis Pratt
Cherryleaf House
31 Arlington Road
Ashford
Middlesex TW15 2LS
United Kingdom
Phone: +44 (0)1784 258672
info@cherryleaf.com
www.cherryleaf.com

Cherryleaf offers authorised Help authoring training courses in the UK and Europe. Book through Cherryleaf and you will benefit from 30 days free email support from our certified instructors. Our services: foundation/intermediate training, advanced training, consultancy, technical authoring of software documentation and corporate information.

Comet Communication GmbH
Goethestrasse 17
80336 Muenchen
Germany
Phone: ++49-89-59 98 92 60, Fax: ++49-89-59 98 92 69
schulung@comet-comm.de
www.comet-comm.de

With over 15 years experience Comet Communication provides expert training for all documentation questions. Classes in our modern training center in Munich or on-site training all around Europe are led by experienced, certified instructors. The broad range of instruction comprises basic documentation techniques as well as different levels of RoboHelp courses and Single Source Publishing with AuthorIT. Check our homepage for the entire class schedule.

eHelp Corporation
10590 W. Ocean Air Drive
San Diego, CA 92130
Phone: 800-459-2356, International Tel: 858-847-7900,
Fax: 858-847-1415
training@ehelp.com
www.ehelp.com/training

Leverage the full power of RoboHelp to create world-class online Help and user assistance with a three-day basic/intermediate seminar from the makers of RoboHelp. Classes led by experienced, certified instructors are offered throughout the US and in Europe. Private on-site training is also available.

eSmart Online Training
PO Box 453
East Grinstead
Sussex RH19 3YT
United Kingdom
Phone: 01342 301 699
admin@getesmart.co.uk
www.getesmart.co.uk

Online Training. Learn the computer skills you want, when you want—courses available for the beginner and experienced user with government grants to help with the costs.

Fredrickson Communications, Inc.
119 North Fourth Street, Suite 513
Minneapolis, MN 55401
Phone: 612-339-7970
www.FredricksonCommunications.com

Fredrickson Communications offers hands-on workshops and seminars designed to produce crisp, clear, usable documentation and training for your organization. Our training staff will work with you to create a course that meets your specific training needs. We offer courses and seminars in documentation, technical communication, web-based learning, and project planning as well as application workshops in Director, Flash, Authorware, RoboHelp, and Dreamweaver.

HyperTexas, LLC
John Daigle
P.O. Box 2668
Evergreen, CO 80437
(303) 670-8955
daigle@hypertexas.com
www.hypertexas.com

HyperTexas offers Certified RoboHELP and RoboHTML Instruction in seminars and onsite, as well as customized training on Dreamweaver and FrontPage. Special focus: Online Help for Web-based applications and multimedia presentations.

Hyper/Word Services
101 Emily Rd
Tewksbury, MA 01876
Phone: 978-657-5464
nperlin@concentric.net
www.hyperword.com

Training for WinHelp and HTML-based help formats, RoboHelp, XML concepts, single-sourcing, and the mobile wireless web. Consulting for online help and documentation procedures, design, development, and debugging.

Knopf Online
18 Bonview Street
San Francisco, CA 94110
Phone: 415-550-8367, Fax: 415-550-8368
info@knopf.com
www.knopf.com

Provides expert consulting in software documentation, online Help, and Web-based Help. Helps clients implement effective single-sourcing processes to improve quality, boost productivity, and reduce costs. Provides expert consulting and training on WebWorks Publisher, FrameMaker, and RoboHelp.

Matthew Ellison Consulting
Cornerways House, School Lane
Ringwood, Hampshire, BH24 1LG
United Kingdom
Phone: +44 (0)1425 489 263
info@ellisonconsulting.com
www.ellisonconsulting.com

Training and consulting in the UK and Europe for RoboHelp X5, Macromedia Captivate, WebWorks ePublisher Pro, and other tools and technologies relating to online user assistance.

Online-learning.com
Suite 129, 1 Stafford Road East
Ottawa, Ontario
Canada K2H 1B9
Phone: 613-596-5673, Fax: 613-596-4842
info@online-learning.com
www.online-learning.com

Online-learning.com offers online courses for technical writers, information designers, and web authoring professionals. The current suite includes courses in technical writing and document usability as well as a variety of XML-related courses designed to help documentation and web professionals take advantage of emerging technologies to implement single-source documentation strategies.

PUBSNET
1 Bridgeview Circle, Unit 2
Tyngsboro, MA 01879
Phone: 978-649-8555, Fax: 978-649-9708
register@pubsnet.com
www.pubsnet.com/seminar.htm

Training in Adobe FrameMaker, FrameMaker+SGML, Acrobat, SGML, XML, Structured Writing, HTML-based Help, RoboHELP, Forehelp, FrontPage, Multimedia.

RoboHelpTraining.co.uk
Paul Miller
25 Haven Lane
Ealing Broadway
London W5 2HZ
United Kingdom
Phone: +44 (0) 7958 363 727
paul@robohelptraining.co.uk
www.robohelptraining.co.uk

We are now running training courses in eHelp's latest RoboHelp software, X3, in the UK and Europe. We offer private, personal onsite training, at a price competitive with eHelp's standard class courses, aligning the course content with the client's specific requirements.

The Rockley Group, Inc.
445 Apple Creek Blvd., Suite 120
Markham, Ontario, Canada L3R 9X7
Phone: 905-415-1885, Fax: 905-415-3413
moreinfo@rockley.com
www.rockley.com

Training and consulting for WinHelp, RoboHELP, HTML Help, and related areas. Workshop topics: Creating Online Documentation, Introduction to HTML, Using RoboHelp, Designing Single-Source Materials, Managing Online Projects, Working with Graphics Online, Designing Web-Based Training, Using Quadralay WebWorks Publisher.

Sageline Publishing
502 Oella Avenue
Ellicott City, MD 21043
Phone: 410-465-5501, Fax: 410-465-5502
Training@sageline.com
www.sageline.com/RoboHELP.html

Training and consulting for WinHelp, RoboHELP, HTML Help, and related areas.

Sandline Learning
links@sandline-learning.co.uk
www.sandline-learning.co.uk

SelfCert
Lvl 3 432 Glebe Point Rd
Glebe NSW 2037
Australia
Phone: +612 8514 9853
craig.austin@selfcert.com
www.selfcert.com

MCSE Training — IT Training. SelfCert offers a wide range of award-winning, interactive self-study courses for IT and business professionals. Online mentoring, engaging graphics, comprehensive text ,and practice exams provide the basic theory while hands-on simulations guarantee valuable working experience and high skill retention.

Society for Applied Learning Technology
50 Culpeper Street
Warrenton, VA 22186
Phone: 800-457-6812, 540-247-0055
info@lti.org
www.sALT.org

The Society is oriented to professionals whose work requires knowledge and communication in the field of instructional technology.

TCE Labs
4164 Sumter Square
Fort Collins, CO 80525
Phone: (303) 785-8960
registrar@tcelabs.com
www.tcelabs.com

Information engineering and breakthrough management workshops for technical communicators.

TDS - Training & Documentation Solutions Ltd.
31 Lehi St. Bnei-Brak
51200 Israel
Phone: 972-3-5782818 Mobile:972-52-725381 Fax: 972-3-5782820
yigal@tds.co.il
www.tds.co.il

TDS delivers customized on-site training in developing online Help, and single-source documentation with RoboHelp Office, and RoboHelp for FrameMaker . Our learner-centered approach ensures that course participants are able to use what they've learned.

The Paul Neshamkin Group
1015 Washington Street
Hoboken, NJ 07030
Phone: 201-714-9525, Fax: 201-714-9525
info@helpauthors.com
www.helpauthors.com

Consulting and training for development of HTML Help and Windows Help using ComponentOne's Doc-To-Help. Regularly scheduled open classes, and customized onsite training available.

User First Services, Inc.
45-B South Peachtree St.
Norcross, GA 30071
Phone: 770-446-8474
info@userfirst.net
www.userfirst.net

Let us help you create award-winning and cost-effective online Help, user manuals, web sites, quick reference tools, classroom instruction, and web-based training. We also teach what we do with numerous workshops ranging from writing effective online Help and using RoboHELP (certified RoboHELP instructors) to performing usability evaluations.

User Interface Engineering
242 Neck Road
Bradford, MA 01835
Phone: 978-374-8300 or 800-588-9855 (U.S. and Canada), Fax: 978-374-9175
uie@uie.com
www.uie.com

To provide product development teams the information required to make strategic design decisions, UIE focuses on three main activities: conducting research, offering training classes, and consulting on a wide variety of projects. Seminar topics: Web Sites that Work: Designing with Your Eyes Open; Product Usability: Survival Techniques; Techniques for Complex Applications; Product Usability for Documentation Professionals.

Weisner Associates Inc.
10901 Red Circle Dr.
Minnetonka, MN 55343
Phone: 952-933-4471, Fax: 952-933-7792
info@weisner.com
www.weisner.com

Weisner Associates, Inc. is a nationally recognized services firm specializing in the delivery of business and technical information online. Our services include:
• Training for Web professionals and online help developers.
• Consulting and contract development for companies who need help with the specification, design, and development of their online information systems.

WexTech Systems, Inc.
400 Columbia Avenue
Valhalla, NY 10595
Phone: 800-939-8324, Fax: 914-741-9768
evanr@wextech.com
www.wextech.com

Become a Help Expert with Doc-To-Help Hands-on Training! Our training courses will make you a more polished, productive, and valuable Help-authoring professional.

WinWriters
2529 Perkins Lane W.
Seattle, WA 98199
Phone: 206-285-2605, 800-838-8999, Fax: 206-216-0322
sharonr at winwriters.com
www.winwriters.com

Training and Information for User Assistance Professionals.

Work Write
128 South Eastview Ave.
Feasterville, PA 19053
Phone: 215-357-3453
wwrite@ix.netcom.com
www.workwrite.com

Consulting and training in user assistance and online books for WinHelp and the Web.

WritePoint Documentation Services
POB 3206
Maaleh Adumim 98390
Israel
Phone: 972-2-535-5112
info@writepoint.com
www.writepoint.com

WritePoint offers consulting, training, and documentation services. Founded by Paula Stern, a recognized RoboHelp MVP and member of the RoboHelp Cop Community Advisory Board, WritePoint is one of the leading technical writing companies in Israel. We offer customized, on-site courses in online Help development using RoboHelp.

Authorgraphic Technical Writing and Training
Unit 29, King Edwards Avenue
Gloucester, GL1 5DD
United Kingdom
Phone: +44 (0) 1452 500 639
info4@authorgraphic.co.uk
www.authorgraphic.co.uk

One-day RoboHelp Training Courses and Technical Writing Courses offered on-site in UK, Europe, India and USA. Learn how to create user-friendly Online Help Guides and Manuals. 7 years' experience training Online Help and Technical Writing. Plain English a speciality. Courses led by a professional Technical Author. For further information on Training please see www.technicalwritingcourse.co.uk.

Armada
6 West Court
Saxon Business Park
Stoke Prior
Bromsgrove
Worcs. B60 4AD
United Kingdom
Phone: +44 (0)1527 834 780, Fax: +44 (0)1527 834 785
steven.smith@armadaonline.co.uk
www.armadaonline.co.uk

Armada offers a comprehensive range of short training courses to technical writers. We offer theoretical courses that teach essential technical writing principles, styles and practices, and we offer training in the most popular applications used by technical writers, including Adobe Framemaker and RoboHelp. We are an Authorised Training Centre for both Adobe and Autodesk.

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