The Wikibooks Paradigm for Collaborative Content Creation • Andrew Whitworth The Potential of Web 2.0 for User Assistance • Scott Boggan Integrating Different Types of User Assistance with On-Demand Software • Andrea Leszek Friend or Foe? The Role of Web 2.0 in User Assistance • Sarah O'Keefe Guiding Principles of Googley Design • Jon Wiley Using Web 2.0 to Distribute Key Knowledge • James Keller Making Business Blogging Work with Your UA • Jeanie DuMont An Essential Toolkit for Information Architects • Bogo Vatovec Web 2.0 in a Corporate Environment: Roles and Tasks of a Technical Communicator • Bogo Vatovec Hands-on Double Session: Designing Best-in-Class Embedded User Assistance • Scott DeLoach Supplemental Seminar: Introduction to DITA • Tony Self
Flare - Hot Tips and Cool Tricks • Scott DeLoach Creating Help with DITA - a Development Forum • Tony Self Key Issues in Help Authoring Tool Selection • Char James-Tanny / Panel Discussion Developing Help for the Mac • Matt Neuburg Supporting Windows Mobile Devices • Chris De Herrera Guided Help: A Revolution for Software Help and Support? • Matthew Ellison Automated Reference Documentation Using Microsoft Sandcastle • David Wright Creating Auto-line Numbered Code Blocks with CSS and Microsoft Visual Studio 2005 • Frank Palinkas Vendor Technical Presentation: Introducing Adobe Technical Communication Suite • RJ Jacquez
Emulating Vista Help with RoboHelp and Flare • Rob Houser Analyzing Your Audience, Constructing Personas and Conducting Internal Dialogs • Dave Farkas and Jean Farkas Task Support Clusters: A Micro-architecture for User Assistance • Michael Hughes Using Visual Hierarchy to Convey Information • Luke Wroblewski Case Studies: Portable Usability Testing with Morae • Alan Choi, Sarah Leritz-Higgins, Tim Saludo From Use Cases to Help Design, Development, and Testing • Jill Kerr The Psychology of User-"ology": Knowing Your Audience • Leah Camp Health Models for Procedural Troubleshooting • Daniel Brown SuperFlow Interactive Flow Charts • Doug Eby Techniques for Reviewing a User Interface • Rhonda Bracey
Become Robo-Like Efficient with RoboHelp 7 • Kevin Siegel Effective Guidelines for Captivate Movies • David Locke Moving an Enterprise Organization to Madcap Flare • Jenny Quimpo Case Study: Supporting a Software "Appliance" with Flare's WebHelp and DotHet Help • Mara Dolan Using DocBook for Context-sensitive Help • Tony DaSilva Sharing the Point: Custom Help for Custom SharePoint Applications • Jennifer Abbingsole Creating and Using a "Template" Project in RoboHelp • Diana Beebe The Outer Limits: Transcending the Technical Boundaries of RoboHelp • Greg Hinshaw Hands-on Double Session: Developing Interactive eLearning with Captivate • Rob Houser Hands-on Double Session: Automating the Word Authoring Environment • Paul Mueller Vendor Technical Presentation: Advanced Single-Sourcing With MadCap Flare • Mike Hamilton Vendor Technical Presentation: Advanced Print Publishing With MadCap Flare • Mike Hamilton Vendor Technical Presentation: Authoring With Consistency in Large MadCap Flare Projects • Mike Hamilton
Beyond Step by Step: The Architecture of Procedural Content in Online User Assistance • Cheri Lockett Zubak Effective Interviewing of Subject Matter Experts • Rich Maggiani Making Your Help Dynamically Match User-Customized Menus • Melanie Allen Using Content Tagging for Intelligent Search • David Shannon Integrating Taxonomies and XML • Darin Stewart Collaborative Editing of Online Help • Geoff Hart / Char James-Tanny Achieving Business Value by Integrating Tasks, Topics and Content • Duane Degler Developing Reusable Content with AuthorIt • Cheri Lockett Zubak Improving the Speed and Accuracy of a Publication Workflow • Geoff Hart APIs and SDKs: Breaking Into and Succeeding in a Specialty Market • Ed Marshall Supplemental Seminar: Writing User Assistance that Improves Performance • Rob Houser
Migrating your User Assistance to the DITA Architecture • Alan Houser Customizing DITA Output - Web-based XHTML and PDF • Pam Noreault Rapid Prototyping Techniques for Developing User Assistance • Alan Houser How to Run a Successful DITA Pilot User Assistance Project • Mark Wallis Introduction to XSL Transforms • Dave Gash Cascading Style Sheets: Image Maps Using Backgrounds • Dave Gash Cascading Style Sheets: Creating Table "Styles" • Matthew Ellison Single-sourcing with DITA in Support of a Web-based Application • Steven Anderson Customization Options to Maximize Content Reuse with DITA • Debra Bissantz
Opening Session: Searching for the Origins of Language • Christine Kenneally True Separation of Content, Structure, Format, and Behavior • Dave Gash Welcome to the World of User Assistance • Joe Welinske The Difference between E-Learning and User Assistance Technology • Saul Carliner Closing Session: User Assistance Trends: Key Future Directions • Panel Discussion Supplemental Seminar: 18 Tips for Designing E-learning • Saul Carliner
